- More than 30 days before check-in: Guests are entitled to a 100% refund of the total booking amount.
- Between 30 days and 7 days before check-in: Guests are entitled to a 50% refund of the total booking amount.
- Less than 7 days before check-in: No refund will be issued.
- No-shows and early departures: No refund will be issued.
- Approved refunds will be processed using the original payment method within a reasonable processing time.